FAQ

Answer 1

Ответ 2

The website allows customers to browse products, add items to the cart, and place orders through the available interfaces. Product information and availability may change as store data is updated.

These terms constitute a public offer by Sara Milan LLP under Articles 395, 396, and 447 of the Civil Code of the Republic of Kazakhstan. By placing an order on the website, the customer unconditionally accepts these terms in full. The agreement takes effect when the order is placed. The store may amend these terms; the current version is published on the website.

The customer is responsible for the accuracy of the information provided at checkout and for keeping it free of third-party claims. Confirming the terms at checkout constitutes acceptance of this agreement. Products are purchased for personal, family, and household use unrelated to business activity; use of the website is free of charge.

Sample images and descriptions on the website are for reference and may not fully convey the color, size, or other characteristics of a product. For questions about a product, the customer may contact the store before placing an order. Products listed as separate line items on an invoice do not constitute a set.

An order is considered placed after the required information is completed and payment is confirmed. Payment and delivery depend on the selected method. Contact the store to confirm current return and exchange terms.

The warranty period is 14 days from the handover of the product to the customer or their representative, unless otherwise agreed. The warranty does not cover products used improperly or in breach of operating rules.

The customer may decline a product before handover and, after handover, within 14 calendar days under the Law of the Republic of Kazakhstan “On Consumer Protection”. A return of a product of proper quality is possible if its presentation, consumer properties, and proof of purchase are preserved. Products with individually defined properties are non-returnable. For card payments, refunds are made to the bank card within 21 business days of receiving the refund request at sara_milan.kz@mail.ru.

By placing an order and registering, the customer consents to the processing of personal data to perform this agreement, in accordance with the Law of the Republic of Kazakhstan “On Personal Data and Its Protection”. How data is processed and protected is described in the store’s Privacy Policy.

The parties are liable under the laws of the Republic of Kazakhstan and are released from liability during force majeure events. Disputes are resolved through negotiation and, failing agreement, in the courts of the Republic of Kazakhstan at the store’s location.

Sara Milan LLP, registered address: Almaty, Mendikulov St., 84. BIN: 200940011821. Contact: sara_milan.kz@mail.ru, +7 775 207 5443. Bank: Kaspi Bank JSC, BIC CASPKZKA, account KZ27722S000007860818.